Last updated: September 2026
This privacy policy explains how Media Partnership Ltd, trading as Video Network (“we”, “us”, “our”), collects and uses personal data when you use the Video Network website and services (the “Platform”). We are the data controller for the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018). Please read it together with our Terms of Use and Cookies Policy.
1. Who we are and how to contact us
Media Partnership Ltd (trading as Video Network), Northern Design Centre, Gateshead, NE8 3DF, United Kingdom. Registered in England & Wales, company number 05594791. For anything to do with your personal data, please contact us via our contact form or write to us at the address above, marking your message “Privacy”.
2. The data we collect
Account data. When you register we collect your name, email address and a password (stored in encrypted form), together with the date you registered, the fact that you accepted our Terms, the version of the Terms in force at the time, and the IP address used. We also store your account settings, such as whether you have turned off email notifications, and any listings you save as favourites.
Listing data. If you are a videographer and create a listing, we collect everything you put in it: business name, headline, description, location (including the map coordinates we derive from it), the types of video you offer, your kit, a showreel link, a showcase image and a profile photo. Your listing is public and is shown to anyone who searches the directory, so please only include information you are happy to make public.
Messages. When you send or receive a message through the Platform we store the message content, who sent it, who received it, when, and whether it has been read. Messages are stored so that both parties can see their conversation, so that we can send notifications and reminders, and so that we can enforce our Terms and keep the Platform safe.
Waiting list and contact form. If you join the waiting list we collect your name, email address, location and whether you have agreed to receive marketing from us. If you use the contact form we collect your name, email address and the content of your message.
Purchase and course data. Courses and Video Network Pro are sold through our course platform (provided by Kajabi). When you buy, Kajabi passes us your name, email address and the name of the product you bought so that we can apply Pro placement to your listing and email you about it. We do not receive or store your card or payment details; those are handled by Kajabi and its payment processors under their own privacy policies.
Technical and usage data. Our hosting and security providers automatically record information such as your IP address, browser type, device type, the pages you request and the time of each request, in server logs used for security and troubleshooting. We do not currently run analytics software on the Platform. See our Cookies Policy for the cookies we use.
Location searches. When you search by location, the place you type is sent to our mapping provider to be turned into coordinates. We use those coordinates to run your search; we do not store your search history against your account.
3. How we use your data and our legal bases
UK data protection law requires us to have a legal basis for each use of your personal data. We use your data as follows.
To provide the Platform to you (legal basis: performance of a contract with you, or steps taken at your request before entering into one): creating and running your account; publishing and displaying your listing; running searches; delivering messages between users; sending emails about your account, your listing and your messages, including new-message notifications and reminders about unread messages; applying Pro placement you have bought or been awarded, and telling you when it starts and when it is due to end; and responding to your enquiries.
To keep the Platform safe and running (legal basis: our legitimate interests in operating a secure, reliable service and protecting our users and ourselves): preventing spam and abuse (including the Cloudflare Turnstile check on our forms and limits on how many new conversations a member can start); monitoring messages where necessary to investigate a complaint or a suspected breach of our Terms; keeping server logs; keeping a record of your acceptance of our Terms; and making backups.
To develop and promote Video Network (legal basis: our legitimate interests in growing our business, balanced against your interests): understanding how the Platform is used in aggregate; showing your public listing content in search results and, as set out in our Terms, in our own marketing; and telling existing members about features, offers and events related to Video Network.
To send you marketing (legal basis: your consent, or where the law allows, our legitimate interests in marketing similar services to existing customers): where you have joined the waiting list, bought a course or otherwise agreed to hear from us, we may email you about Video Network, our courses, community and events. You can opt out at any time using the link in any marketing email or by contacting us. Service emails about your account, listing and messages are not marketing and will continue while you have an account, although you can turn off message notifications in your settings.
To comply with the law (legal basis: legal obligation): keeping records we are required to keep, responding to lawful requests from authorities, and establishing or defending legal claims.
We do not use your data for automated decision-making that has legal or similarly significant effects on you, and we do not sell your personal data.
4. Who we share your data with
Other users. Your listing is public. When you message another user, they see your name and the content of your message; if you choose to share contact details in a message, that is your decision. When you are a Pro member, the Pro badge is shown on your listing and next to your name in messages.
Service providers who process data on our behalf. We use carefully chosen suppliers to run the Platform, each bound by contract to protect your data and use it only on our instructions:
- Kinsta — website hosting, backups and server logs;
- Cloudflare — content delivery, security and the Turnstile anti-spam check on our forms;
- Mapbox — turning the location you type into map coordinates and showing maps;
- Kajabi — our course platform and checkout, and Zapier, which passes purchase details from Kajabi to the Platform;
- our email delivery provider — sending the emails the Platform generates;
- YouTube and Vimeo — where a videographer’s showreel is embedded on their listing, the video is served by that provider.
Others. We may share data with professional advisers, insurers and, if required, regulators, courts or law enforcement; with a buyer or successor if our business or assets are sold or reorganised; and in any other case with your consent.
5. International transfers
We are based in the United Kingdom, and some of our service providers store or process data in the United States or elsewhere outside the UK. Where that happens we make sure the transfer is protected in a way the law recognises, for example the UK Extension to the EU–US Data Privacy Framework, the UK International Data Transfer Agreement, or standard contractual clauses approved for use in the UK. You can ask us for more information about the safeguards in place.
6. How long we keep your data
We keep personal data only for as long as we need it for the purposes above. As a guide: account and listing data for as long as your account is open, and then for up to 12 months in case you wish to return or we need to resolve a query; messages for as long as either party’s account is open; your record of accepting our Terms for six years after your account closes, in case of a legal claim; waiting list and marketing data until you unsubscribe or for two years after we last hear from you, whichever is sooner; contact-form enquiries for 12 months; purchase records for six years, as tax law requires; and server logs for a short period, typically no more than 30 days. Backups are deleted on a rolling basis. Where a listing has been publicly cached or shared by third parties (for example search engines), that copy is outside our control.
7. Your rights
Under UK data protection law you have the right to ask us for a copy of your personal data; to have inaccurate data corrected; to have your data erased in certain circumstances; to restrict or object to how we use it, including objecting to direct marketing at any time; to receive data you gave us in a portable format; and, where we rely on your consent, to withdraw it at any time. You can update most account and listing information yourself in your account settings, and you can close your account at any time, which removes your listing. To exercise any other right, contact us using the details in section 1. We will respond within one month, and we may need to verify your identity first. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk), although we would welcome the chance to resolve any concern with you first.
If you live outside the UK, you may have similar rights under the laws of your own country, including under EU law and the consumer privacy laws of some US states. We will honour those rights where they apply, and you can use the same contact details to exercise them.
8. Security
We protect your data with appropriate technical and organisational measures, including encrypted connections (HTTPS) across the whole Platform, hashed password storage, restricted administrative access, managed hosting with security monitoring, and regular backups. No system is completely secure, so please choose a strong password, keep it private, and tell us straight away if you think your account has been compromised.
9. Children
The Platform is for adults. You must be at least 18 to create an account, and we do not knowingly collect data from anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.
10. Links to other websites
The Platform links to other websites and services, including our course platform, our community groups on Facebook, social media, and links that other users share in messages. Those sites have their own privacy policies, and we are not responsible for how they handle your data.
11. Changes to this policy
We may update this policy from time to time. The current version is always posted on this page with its “last updated” date, and we will tell registered members about any significant change by email or by a notice on the Platform.